How do I configure call routing during setup?

Call routing during setup is configured by telling your AI receptionist what should happen after it handles a call — whether that means transferring to a specific person, sending the caller to voicemail, or taking a message based on the type of inquiry. Most AI receptionist platforms walk you through this during onboarding by asking you to define routing rules tied to caller intent. For example, you might set it so calls about billing go to your accounting department, sales inquiries get transferred to a specific phone number, and after-hours calls are handled with a message and callback option.

The practical setup usually involves entering the phone numbers where calls should be forwarded, setting business hours so the system knows when live transfer is appropriate versus when it should handle the call independently, and specifying any departments or team members who should receive certain types of calls. Some platforms also let you set priority rules — for instance, always attempting a live transfer first and falling back to voicemail only if the line is busy or unanswered. The more clearly you define these scenarios upfront, the less you'll need to adjust later.

It's worth spending extra time on your after-hours routing since that's often where businesses lose the most calls. Decide whether you want the AI to gather information and notify you immediately, schedule a callback, or simply take a message. Getting this right during setup saves you from callers falling through the cracks when no one is available to pick up.

For businesses ready to stop missing calls, My AI Front Desk offers 24/7 AI receptionist coverage starting at $65/month. The platform includes flexible call routing configuration as part of its setup process, letting you define transfer rules, set business hours, and customize how different types of calls are handled. Learn more at myaifrontdesk.com.