Miss Callaway — Let's Get You Set Up

MC

Hello — I'm Miss Callaway, and I'll be answering calls for your business starting today.

Before I can do that properly, I need to know a little about who you are and what you do. Don't worry — this won't take long, and the better I know your business, the better I'll represent it. Let's start with the basics.

Section 1 of 5

Tell me about your business.

The basics Miss Callaway needs to greet every caller correctly.

Business name * Exactly as you'd want callers to hear it — "Johnson Plumbing" not "Johnson's plumbing service LLC"

Your first name * Miss Callaway may reference you by name

Your last name Optional

What type of business is this? * Pick the one that fits best

Where are you based? * City and state — Miss Callaway will use this when callers ask about your location

Do you serve customers at their location, your location, or both? *

We go to the customer

Plumbers, electricians, cleaners, mobile services

Customers come to us

Salons, dental offices, tattoo studios, clinics

Both

Some services at our location, some at theirs

Your business phone number * The number Miss Callaway will be answering — your existing number

Step 1 of 5

MC

Good. Now I need to understand what you actually do — in plain language, the way you'd describe it to a customer.

When someone calls asking "do you do X?" I need to be able to answer confidently. The more specific you are, the better I'll represent you.

Section 2 of 5

What do you do?

Help Miss Callaway understand your services so she can answer every question with confidence.

Describe your main services in plain English * Write it the way you'd explain it to a new customer on the phone. Don't worry about being formal — be clear.

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Are there things you specifically do NOT do? This is just as important — it stops Miss Callaway from saying yes to the wrong jobs

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Do you give price estimates over the phone?

Yes — we give ballpark estimates

Miss Callaway can share general price ranges when asked

No — we need to assess first

Miss Callaway will explain pricing depends on the job and book an assessment

For some services yes, others no

You'll specify which ones below

If you give estimates — what are your typical price ranges? Optional but helpful. Be as specific or general as you're comfortable with.

How far do you travel / what area do you serve? * Miss Callaway needs to know if a caller is in your service area before booking

Step 2 of 5

MC

I'll be answering your calls 24 hours a day, 7 days a week — but I need to know what to tell callers about when you actually work.

There's a difference between "Miss Callaway answered" and "someone will call you back at 8am." Let's make sure I set expectations correctly.

Section 3 of 5

When do you work?

Miss Callaway answers 24/7 — but she needs to know your actual hours to set the right expectations with callers.

Your regular business hours * Check "Closed" for days you don't work

Do you offer emergency or after-hours service?

Yes — we take emergency calls 24/7

Miss Callaway will flag urgent calls and try to reach you directly

Emergencies only — regular bookings next business day

She'll assess urgency and only escalate genuine emergencies

No — all calls handled next business day

She'll take a message and confirm a callback time

What counts as a genuine emergency for your business? Miss Callaway needs to know the difference between urgent and non-urgent so she doesn't wake you up for a non-emergency

What should Miss Callaway say to after-hours callers who aren't emergencies? She'll use this as her closing message for non-urgent after-hours calls

Step 3 of 5

MC

This section is about how you want me to behave on your calls — your tone, your style, what I should always do and never do.

Think of this as training me to sound like you — professional, but in your voice, not mine.

Section 4 of 5

How should I handle calls?

Tell Miss Callaway exactly how you want her to represent your business.

How do you want Miss Callaway to greet callers? * She'll open every call with this — keep it natural

What's your preferred tone?

Warm and friendly

Professional and efficient

Casual and approachable

Formal and precise

What information should Miss Callaway always collect from every caller? * Check everything you need

Full name

Phone number

Email address

Service address

Nature of the problem

Preferred appointment time

Is there anything Miss Callaway should never say or do on a call? Hard limits — things that would embarrass you or create problems if she said them

Are there any competitors she should be aware of? If a caller mentions switching from a competitor, what should she say?

Anything else Miss Callaway should know about how you run your business? Anything unique, important, or that you'd tell a new employee on their first day

Step 4 of 5

MC

Last section. This one is the most important.

Tell me the questions your customers ask most often — and how you want me to answer them. Every business has a handful of questions that come up on almost every call. Give me your answers and I'll handle them perfectly every time.

Section 5 of 5

Questions customers always ask.

Fill in as many as you can. These become Miss Callaway's knowledge base — the more you give her, the better she'll handle your calls.

Your top customer questions and your answers Think about the first five minutes of a typical customer call. What do they always ask?

Your email address — where should Miss Callaway send call summaries? *

Anything you want to add before Miss Callaway goes live?

Step 5 of 5

Tell me about your business.

What do you do?

When do you work?

How should I handle calls?

Questions customers always ask.

Miss Callaway is ready.

What happens next