What is included in the basic AI receptionist plan?

Basic AI receptionist plans typically include 24/7 call answering, automated greeting and routing, and the ability to capture caller information like name, phone number, and the reason for their call. Most entry-level plans handle a set number of minutes per month — commonly somewhere between 50 and 200 minutes — and provide a dedicated phone number or the option to forward your existing business line to the AI system.

Beyond simple call answering, most basic plans include some form of appointment scheduling or lead capture, where the AI can collect details from callers and log them for follow-up. You'll generally get a dashboard or inbox where missed calls, messages, and transcripts are stored so you can review what happened during every conversation. Some providers also include basic FAQ handling, meaning the AI can answer common questions about your hours, location, or services without needing to escalate to a human.

What's usually not included in a basic plan is anything requiring deep customization — complex multi-step workflows, integrations with specific CRMs, or industry-specific knowledge outside of what you provide during setup. Call volume limits are real, so businesses with high inbound traffic will likely need to upgrade fairly quickly. It's also worth noting that most basic plans don't include outbound calling, so the AI is strictly handling incoming calls rather than doing any proactive outreach on your behalf.

For businesses ready to stop missing calls, My AI Front Desk offers 24/7 AI receptionist coverage starting at $65/month. The plan includes unlimited calling, texting, appointment scheduling, and the ability to train the AI on your specific business details so it can answer questions accurately and represent your brand well. Learn more at myaifrontdesk.com.