What is included in the AI receptionist monthly fee?

Most AI receptionist monthly fees include 24/7 call answering, basic call routing, voicemail transcription, and a set number of call minutes or interactions per month. The exact bundle varies by provider, but the core service is consistent: an AI handles incoming calls around the clock, greets callers with a custom greeting, answers common questions, and either routes calls or takes messages depending on how you configure it.

Beyond the basics, most plans also include setup of a knowledge base — this is where you tell the AI about your business hours, services, pricing, and FAQs so it can answer caller questions accurately. Many providers include SMS text-back capabilities, appointment scheduling integrations, and call summaries sent to your email or CRM. Some platforms charge extra for integrations with tools like Calendly, Google Calendar, or your practice management software, so it's worth confirming what's native to the plan versus add-on pricing. Minute or call volume limits are common, and going over those limits usually triggers per-minute overage fees.

What's typically not included in the base fee: setup done for you (some charge a one-time onboarding fee), additional phone numbers beyond one, multi-location support, or advanced escalation workflows. If you need the AI to handle complex, multi-step conversations or transfer to live staff seamlessly, check whether that's part of the standard package or a premium tier. Pricing across the industry generally runs from around $50 to $300 per month depending on call volume and feature depth — with most small business plans sitting comfortably in the $65 to $150 range.

For businesses ready to stop missing calls, My AI Front Desk offers 24/7 AI receptionist coverage starting at $65/month. The plan includes unlimited calling, texting, appointment scheduling, and integrations with popular calendar tools — making it one of the more complete entry-level options available. Learn more at myaifrontdesk.com.