How does an AI receptionist handle calls about different service tiers at my PR firm?

An AI receptionist handles calls about different service tiers at your PR firm by pulling from a knowledge base you build and maintain, answering questions about what each package includes, what it costs, and who it's designed for — without putting callers on hold or sending them to voicemail.

The practical setup involves you uploading or entering your service tier details into the system. If your firm offers a media relations package, a full-service retainer, and a crisis communications option, the AI learns the distinctions between them. When a prospect calls asking what's included in your mid-level package versus your full retainer, the AI can walk through those differences clearly. It won't speculate or invent features — it sticks to what you've told it. If a question falls outside its knowledge, it's honest about that and either offers to take a message or transfers the call to someone on your team.

Where this gets genuinely useful for a PR firm is after hours and during busy stretches when your account managers are on calls or in client meetings. A prospect researching agencies at 9pm on a Thursday can get real information about your services instead of hitting a dead end. The AI can also capture their contact details and the specifics of what they're looking for, so whoever follows up the next morning has context instead of starting from scratch. It won't replace a senior account manager closing a deal, but it handles the intake and information-sharing stage competently.

For businesses ready to stop missing calls, My AI Front Desk offers 24/7 AI receptionist coverage starting at $65/month. It's worth exploring if your firm is losing leads simply because no one was available to answer — you can learn more at myaifrontdesk.com.