Can an AI receptionist answer questions about retainer options at my marketing agency?

Yes, an AI receptionist can answer questions about your retainer options — but only as well as the information you give it to work with. The system doesn't know your agency's pricing structure by default. You train it by providing details about your retainer packages, what each tier includes, pricing ranges, and any conditions or minimums that apply. Once that information is loaded in, the AI can walk a prospective client through your options confidently and accurately, any time they call.

What this looks like in practice is a caller asking something like "do you offer monthly retainers for social media management?" and the AI responding with the specific packages you've defined — say, a $2,500/month entry-level retainer covering X deliverables versus a $5,000/month option with dedicated strategy hours. It can explain the structure, answer follow-up questions based on what you've provided, and capture lead information when someone is ready to move forward. What it won't do is improvise pricing, make commitments on your behalf, or handle nuanced negotiation — that still needs a human.

The honest limitation here is complexity. If your retainer conversations typically involve a lot of back-and-forth customization, scope discussions, or situational discounting, an AI receptionist is better positioned as a first filter than a closer. It handles the initial inquiry, qualifies the lead, and gets the right information to you so you can follow up with a real proposal. For straightforward informational calls — what do you offer, what does it cost, how does billing work — it handles that well without anyone on your team having to pick up the phone.

For businesses ready to stop missing calls, My AI Front Desk offers 24/7 AI receptionist coverage starting at $65/month. Learn more at myaifrontdesk.com.