What questions should an AI receptionist ask to qualify generator installation leads for my company?

To qualify generator installation leads, your AI receptionist should focus on four core areas: property type, power needs, timeline, and budget readiness. A good opening question is whether the caller owns or rents the property, since renters rarely have authority to approve a generator installation. From there, the AI should ask what type of property it is — residential, commercial, or industrial — because this immediately signals job complexity and which crew or equipment you'd need to dispatch. Asking whether they already have a transfer switch installed is also a smart early filter, since that one detail tells you a lot about the scope of work ahead.

After confirming ownership and property type, the AI should dig into power requirements. Questions like "Are you looking to back up the whole home or just critical circuits?" or "Do you have a preferred fuel source, like natural gas, propane, or diesel?" help you understand the scale of the job before anyone wastes time on an in-person estimate. If the caller mentions a specific generator brand or size they've researched, that's a good signal they're further along in the buying process — worth prioritizing.

Timeline and budget questions close the qualification loop. Asking "When are you hoping to have this installed?" separates urgent buyers from people still in the early research phase. A simple question like "Do you have a rough budget in mind for this project?" weeds out price shoppers and helps your sales team prepare appropriately. You don't need to be aggressive — just direct. If someone hesitates or can't answer these basic questions, the AI can still capture their contact info and flag the lead as warm rather than hot.

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